Who we are
The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.
Why Us
Global Connect eSolutions provides a world-class fully integrated customer care service system. Situated at Global Connect eSolutions Bldg. Km 6, J.P. Laurel Ave., Bajada, Davao City, Philippines, is one of the pioneers in the contact center industry in Davao City.
Skill Set, Level of Service and Culture
Our management team takes pride in their vast expertise and level of experience. We invest on top caliber Management staff with proven track record in the Contact Center Operations that can promote a culture of Coaching and Mentoring to our Customer Service agents. They will implement constant monitoring of Client metrics through application of root cause analysis and providing instant solutions for improvement. Constant calibration with client for Quality Assurance and Training requirements and Progressive action planning as a tool for Continuous Improvement.
At GCeS, we recognize the importance of our employees. We show our value to each employee by implementing fun activities/theme days to celebrate client metrics. We invest on rewards and recognition programs for top performing agents and teams, sponsor Focused group discussions and Brainstorming sessions with Teams on a weekly basis to share best practices and discuss concerns that would help sustain performance.