Who we are
The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.
Why Us
Global Connect eSolutions provides a world-class fully integrated customer care service system. Situated at Global Connect eSolutions Bldg. Km 6, J.P. Laurel Ave., Bajada, Davao City, Philippines, is one of the pioneers in the contact center industry in Davao City.
Customer Service
We aim to provide excellent customer service support superseding those of existing contact and call centers in Asia. As an organization based on client satisfaction, we intend to exceed client metrics and even surpassing their Service Level Agreement. We can achieve this by continually providing training and developmental action plans for Contact Center Operations. Implement escalation triggers as a pro-active approach to alert Management on down trends/inconsistencies with the process.