Who we are
The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.
Why Us
Global Connect eSolutions provides a world-class fully integrated customer care service system. Situated at Global Connect eSolutions Bldg. Km 6, J.P. Laurel Ave., Bajada, Davao City, Philippines, is one of the pioneers in the contact center industry in Davao City.
Company Profile
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Who we are
The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.
The company is one of the pioneers in the contact center industry in Davao City. GCeS was conceptualized last March 2007 by its President and C.E.O. Russell L. Lu and its first facilities were completed a month after. On the last quarter of 2007, a group of dynamic and diverse people joined the company to form the Core Team.
Core Business
The Company´s core business is providing third party technical support and a full suite of services that enable GCeS to deliver end-to-end CRM (Customer Relationship Management) solutions to its clients. From CRM strategy, change management, and consulting to custom programming, training, and integration, GCeS builds expert solutions that deliver real results.
Our Vision Statement
Global Connect eSolutions will be recognized as the leading provider of integrated customer care management programs, employee care services, technical support and telesales account management to the markets we serve.
Our Mission
Our mission is to deliver unparalleled value to our clients by delivering high quality service with their customers, building long-term loyalty with our employees, to the communities we serve and exceeding customer satisfaction. We shall be known as "Mindanao´s Employer of Choice."
Core Values
Customer Focus
Team Work
Diversity
Integrity
Loyalty
Trust
Continuous Improvement