Why Us
Global Connect eSolutions provides a world-class fully integrated customer care service system. Situated at Global Connect eSolutions Bldg. Km 6, J.P. Laurel Ave., Bajada, Davao City, Philippines, is one of the pioneers in the contact center industry in Davao City.
Comparative Advantage
Global Connect eSolutions understands your need to maximize your growth. We Value partnership and preserve the quality of your business. Thus, promoting or reinforcing the economic logic of offshoring; to reduce cost while maintaining excellent quality service.
Skill Set, Level of Service and Culture
Our management team takes pride in their vast expertise and level of experience. We invest on top caliber Management staff with proven track record in the Contact Center Operations that can promote a culture of Coaching and Mentoring to our Customer Service agents. They will implement constant monitoring of Client metrics through application of root cause analysis and providing instant solutions for improvement. Constant calibration with client for Quality Assurance and Training requirements and Progressive action planning as a tool for Continuous Improvement.
At GCeS, we recognize the importance of our employees. We show our value to each employee by implementing fun activities/theme days to celebrate client metrics. We invest on rewards and recognition programs for top performing agents and teams, sponsor Focused group discussions and Brainstorming sessions with Teams on a weekly basis to share best practices and discuss concerns that would help sustain performance.
Redundant and reliable Data Connectivity
The internet itself does not offer a single level of service and quality. Some areas of the network exhibit high levels of congestion and consequently poor quality. Every company who offers the same level of service considers technical capacity seriously. That is why here in Global Connect eSolutions, we have invested heavily on our infrastructure and continually upgrade our system to preserve our quality service.
Customer Service
We aim to provide excellent customer service support superseding those of existing contact and call centers in Asia. As an organization based on client satisfaction, we intend to exceed client metrics and even surpassing their Service Level Agreement. We can achieve this by continually providing training and developmental action plans for Contact Center Operations. Implement escalation triggers as a pro-active approach to alert Management on down trends/inconsistencies with the process.
